Refund Policy

Last updated: 2026-04-23T00:16:05

REFUND POLICY

1. Nature of products

The products offered at https://skins.land are non-tangible digital goods (video game skins), delivered electronically through trading systems on third-party platforms such as Steam.

Due to their nature, these products cannot be returned once they have been correctly delivered to the user.

2. General refund conditions

As a general rule, returns and refunds are not accepted once the product has been correctly delivered.

However, refunds may be granted in the following cases:

  • Duplicate payment
  • Technical transaction error
  • Inability to deliver the product due to causes attributable to the platform
  • Incorrect charge

Each request will be evaluated individually.

3. Exclusions

Refunds will not be granted in the following cases:

  • Once the product has been correctly delivered
  • User errors when entering data (for example, incorrect account)
  • Change of mind after purchase
  • Problems related to the user’s account on external platforms (for example, Steam restrictions)
  • Requests based on fluctuations in the product’s market value

4. Right of withdrawal

In accordance with applicable European Union consumer regulations:

The user expressly acknowledges and accepts that:

The service starts immediately after payment confirmation and therefore the right of withdrawal is lost once delivery of digital content has started.

5. Request procedure

To request a refund, the user must contact:

Email: [email protected]

Including:

  • Order identifier
  • Reason for the request
  • Relevant information

Requests will be reviewed within a reasonable period.

6. Fraud prevention

SKINS LAND reserves the right to:

  • Reject refund requests in case of fraudulent use
  • Block accounts in case of suspicious activity
  • Deny service to users who abuse the refund system

7. Chargebacks

The user agrees to contact SKINS LAND before initiating any dispute or chargeback with their bank.

Improper use of chargebacks may result in suspension or cancellation of the user account.

8. Modifications

SKINS LAND reserves the right to modify this policy at any time.